Digital Comes to Workers’ Compensation


If there’s one overarching message from attending the National Workers’ Compensation and Disability Conference, it’s this: cutting edge technology is transforming the industry.

Workers’ compensation, much like the larger healthcare sector, has long struggled with fragmentation, disconnected care, claims going off-track, and excessive litigation. The times are a-changing, based on what we saw at this year’s show. Wearable technology, artificial intelligence, remote monitoring, digital connectivity between provider, patient and adjuster, breakthroughs in data analytics – all were on display. Here are some examples:

Jeremy, a real-life Robocop, and a Comp Laude winner, shared his story of being paralyzed in a police chase accident and regaining the ability to stand and walk with the exoskeleton, the Rambo of wearable technology. There was hardly a dry eye in the room as he explained his emotional and physical  journey, aided by his wife Esperanza and an inspirational, persistent Genex case manager, from feeling like his life was over to achieving such productivity and optimism that he is now running for sheriff in his home town. More than a transformative gateway to independence, the Exoskeleton and its ability to help people stand and walk improves bodily functions to avoid infections, restore muscle mass, reduce pain that is usually treated with narcotics that result in more complications, and avoid costly hospitalizations.

One Call Care Management introduced the next step in its advancement of data analytics and visualization capabilities, as Harbor Health Systems launched the first of the company’s business intelligence tools. To mine big data, One Call made strategic investments in IT platforms and analytic tools combined with its deep clinical expertise to help clients leverage data to make better, more informed decisions.  Instead of static reports, these tools deliver data with speed and agility, enabling clients to visualize the story of their program and gain actionable insights to optimize savings, create safer work environments and ensure injured employees receive the care they need to recover and get back to work sooner.

Workers’ comp professionals will be able to visualize data through stunning, interactive reports, “drag and drop” new dimensions of data into dynamic analyses and configure highly customizable dashboards to track the performance measures they’re most concerned with monitoring.

Scott Public Relations has worked with firms in the specialized area of workers’ compensation for more than 20 years, and we’ve never seen so many innovations happening so fast. It’s a privilege to help bring these improvements to market, and to see the incredible difference they make in the lives of injured workers.

If you are in the workers’ compensation space, or in in healthcare, technology or insurance, Scott PR’s expertise can help you achieve your business goals in 2018.


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