ISO 9001

On March 1, DNV GL Healthcare sponsored a webinar on how hospitals can leverage the accreditation process in order to improve the quality of the care they can provide. DNV GL Healthcare President Patrick Horine, William Ritchie, PhD. of James Monroe University and Roger McReynolds, vice president of performance improvement for Faxton-St. Luke’s Healthcare were the participants.

Here are five takeaways from the webinar that are useful for hospital and healthcare system executives:

  1. DNV GL’s use of the ISO 9001 quality control system – adapted for healthcare from the manufacturing sector – is less burdensome than compliance systems used by other accreditation bodies and costs less for providers to deploy and comply with.
  2. Self Regional Healthcare in South Carolina used ISO 9001 to revamp its system for procuring pharmaceuticals. As a result, it became eligible for the 340B federal drug purchasing program, yielding annual savings of $3 million. Internal customer satisfaction scores also improved.
  3. Hospitals that used DNV GL Healthcare for accreditation purposes reported better Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, better care transition scores and fewer readmissions within 30 days of discharge compared to other accrediting bodies.
  4. Hospitals that use DNV GL Healthcare as an accrediting body say their experiences regarding the survey are collaborative and less confrontational when compared with other accrediting bodies.
  5. DNV GL Healthcare surveyors are considered a resource, mentor and coach, according to extensive feedback from hospital frontline staffs.

The next DNV GL Healthcare sponsored webinar is scheduled for early April 2018. It will focus on creating the hospital of the future through the accreditation process. It will feature executives from Nicklaus Children’s Hospital in Miami, Fla.

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