Einsight Blog

The Scott Public Relations Healthcare, Insurance and Technology Public Relations Blog

Einsights

The Scott Public Relations Healthcare, Insurance and Technology Public Relations Blog

Archive for March, 2009

The Paradox of Excellence: High Performance = Low Respect?

Conventional wisdom says that companies that strive for continuous improvement and outstanding service will see high customer loyalty and increased brand value. But according to “The Paradox of Excellence,” a […]

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