Monthly Archives: March 2009

//March

The Paradox of Excellence: High Performance = Low Respect?

Conventional wisdom says that companies that strive for continuous improvement and outstanding service will see high customer loyalty and increased brand value. But according to “The Paradox of Excellence,” a book by David Mosby and Michael Weissman, the reverse may be true: superior performance is instead taken for granted and undervalued by the marketplace, leaving [...]

The Paradox of Excellence: High Performance = Low Respect? 2009-03-24T15:31:48+00:00